How to Boost Salesforce Data Quality and Improve Adoption

I regularly work with Salesforce clients who only think about data quality after it has become a problem, causing unreliable analytics, a lack of trust and eventually a drop in adoption. Salesforce Data Quality Best Practices These Best Practices were presented at Dreamforce 2016 by Kate Wassana (Senior Success Manager) and Victor So (Senior Success … More How to Boost Salesforce Data Quality and Improve Adoption

Don’t let your Salesforce.com Implementation Program lose Momentum

Is progress with your Salesforce implementation program becoming increasingly challenged? Symptoms include: Project delivery late and over-budget User adoption decreasing Data quality decreasing Minor changes taking too long to move from idea capture to delivery Stakeholders preoccupation with stabilising the mess rather than taking strategic next steps Salesforce staff failing to be retained Whilst these … More Don’t let your Salesforce.com Implementation Program lose Momentum

Salesforce.com Technology Trends

As Salesforce.com’s Platform-as-a-Service technology has matured the expectations of customers and the complexity of delivering successful implementations has increased When I started delivering solutions on the Salesforce.com platform the “Chatty” NO-SOFTWARE logo was the catch-cry of the organisation and a key point of competitive difference. Over time the platform has evolved and Salesforce has made … More Salesforce.com Technology Trends

Salesforce Architecture Tip: Don’t let your data get messy

As the number of poor quality data points goes up the business value of Salesforce goes down. A regular theme in Salesforce implementations I get asked to sort out is messy data. Too many objects Too many fields Too many records missing data or containing incorrect data Fields with the wrong data type Fields without … More Salesforce Architecture Tip: Don’t let your data get messy

Ten Common Mistakes Architects Make When Building a Salesforce Application

Don’t let your Salesforce Architecture get Tangled! Avoid ending up in an enterprise sized tangle which is costly and painful to unravel by taking these lessons on-board early in your Salesforce implementation. The post by Ketan Khandkar at https://developer.salesforce.com/page/10_Common_Mistakes_Architects_Make dates from 2011 but the mistakes it calls out are still just as relevant today. Mistake … More Ten Common Mistakes Architects Make When Building a Salesforce Application

Don’t Think Big Without Thinking Small

Successful delivery of sustainable business value is best achieved by overlaying agile project delivery across a clearly articulated strategic big picture to direct innovation.  Striking a healthy balance between a strategic roadmap and incremental delivery is what drives Salesforce’s advocacy for a “Centre Excellence”. A strategic roadmap (big) establishes a context within which incremental (small) … More Don’t Think Big Without Thinking Small

Taking a test first approach to solution design and delivery

Solution quality will be improved by taking a test first approach to solution design and delivery.  Defining what a successful system looks like and measuring project delivery against this is a key to meeting business expectations and delivering a sustainable return on investment. Businesses often wonder where the promised magic is after implementing technology to … More Taking a test first approach to solution design and delivery